{
    "id": 32119,
    "date": "2026-09-26T08:41:28",
    "date_gmt": "2026-09-26T06:41:28",
    "guid": {
        "rendered": "https:\/\/lingowise.co\/?page_id=32119"
    },
    "modified": "2026-09-26T08:41:28",
    "modified_gmt": "2026-09-26T06:41:28",
    "slug": "phone-call-game",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/lingowise.co\/en\/phone-call-game\/",
    "title": {
        "rendered": "The Phone Call"
    },
    "content": {
        "rendered": "<style id=\"lwsg-css\">\r\n.lwsg{max-width:920px;margin:0 auto;font-family:inherit;color:#1f2a44}\r\n.lwsg-kicker{font-size:12px;letter-spacing:.06em;text-transform:uppercase;color:#1863DC;font-weight:700;margin:0 0 10px}\r\n.lwsg-lead{font-size:19px;line-height:1.5;margin:0 0 18px}\r\n.lwsg-how{background:#f3f6fb;border-radius:12px;padding:16px 20px;margin:0 0 14px}\r\n.lwsg-how h3{margin:0 0 8px;font-size:15px}\r\n.lwsg-how ol{margin:0;padding-left:20px;font-size:15px;line-height:1.55}\r\n.lwsg-note{font-size:13px;color:#667085;line-height:1.5;margin:0 0 26px}\r\n.lwsg-lead-card{margin:18px 0 6px;padding:18px 20px;border:2px solid #1863DC;border-radius:12px;background:#fff;color:#1f2a44}\r\n.lwsg-lead-card h4{margin:0 0 6px;font-size:17px}\r\n.lwsg-lead-card p{margin:0 0 12px;font-size:14px;line-height:1.5}\r\n.lwsg-lead-card .lwsg-f{display:grid;grid-template-columns:1fr 1fr;gap:10px}\r\n.lwsg-lead-card input[type=text],.lwsg-lead-card input[type=email]{width:100%;padding:9px 10px;border:1px solid #d5d5d5;border-radius:8px;font-size:14px;box-sizing:border-box}\r\n.lwsg-lead-card label.lwsg-c{display:flex;gap:8px;align-items:flex-start;font-size:13px;line-height:1.4;margin:10px 0 12px}\r\n.lwsg-lead-card button{background:#1863DC;color:#fff;border:none;border-radius:8px;padding:10px 18px;font-size:14px;font-weight:700;cursor:pointer}\r\n.lwsg-lead-card button[disabled]{opacity:.6;cursor:default}\r\n.lwsg-lead-card .lwsg-msg{font-size:13px;margin:8px 0 0;color:#b91c1c}\r\n.lwsg-lead-card .lwsg-done a{display:inline-block;margin:6px 10px 0 0;color:#1863DC;font-weight:700}\r\n.lwsg-hp{position:absolute;left:-9999px;top:-9999px}\r\n@media (max-width:600px){.lwsg-lead-card .lwsg-f{grid-template-columns:1fr}}\r\n.masterstudy-course-player-content_dark-mode .lwsg-lead-card{background:#1f2937;color:#e5e7eb}\r\n<\/style>\r\n<div class=\"lwsg\" data-lang=\"en\" data-game=\"phonecall\">\r\n\t<p class=\"lwsg-kicker\">Game \u00b7 10 minutes \u00b7 in English \u00b7 level A2+<\/p>\r\n\t<p class=\"lwsg-lead\">A customer in the UK ordered a sofa five weeks ago. It has not arrived, and her daughter\u2019s party is on Saturday. Nine decisions on the phone, in English, to fix it and keep the customer.<\/p>\r\n\t<div class=\"lwsg-how\">\r\n\t\t<h3>How it works<\/h3>\r\n\t\t<ol><li>Read the situation and pick one of the two roads.<\/li><li>Write why in English, using the communicative function given at each move.<\/li><li>See at once what it cost you, on two axes the game shows you from the start.<\/li><\/ol>\r\n\t<\/div>\r\n\t<p class=\"lwsg-note\">Here you play the first three moves for free, with the model answer at every move. The other six, the ending and the marking of the sentences you write are in the Fluent at Work course for that level. At the end of the preview, the Debrief: your scores and the three model sentences by email, if you want them. <a href=\"https:\/\/lingowise.co\/en\/decision-games\/\">All the decision games, from A2 to C1<\/a><\/p>\r\n\t\t\t<style id=\"lwdg-css\">\r\n.lwdg-root{--lwdg-ink:#101828;--lwdg-ink2:#4a5568;--lwdg-ink3:#667085;--lwdg-line:#dde3ee;--lwdg-line2:#c8d2e4;\r\n--lwdg-surface:#fff;--lwdg-surface2:#fafbfe;--lwdg-accent:#1863dc;--lwdg-accent2:#0b3e92;--lwdg-wash:#e8f0fe;\r\n--lwdg-ax0:#b45309;--lwdg-ax0w:#fdf3e3;--lwdg-ax1:#0f766e;--lwdg-ax1w:#e4f4f1;--lwdg-ax2:#1863dc;--lwdg-ax2w:#e8f0fe;\r\n--lwdg-mono:ui-monospace,\"SF Mono\",Menlo,Consolas,monospace;\r\ncolor:var(--lwdg-ink);line-height:1.6;max-width:1000px;margin:0 auto 2rem}\r\n.lwdg-root *{box-sizing:border-box}\r\n.lwdg-head{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:18px 30px;\r\npadding-bottom:16px;border-bottom:2px solid var(--lwdg-ink);margin-bottom:20px}\r\n.lwdg-root 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b{color:var(--lwdg-ink)}\r\n.lwdg-r-pts{font-family:var(--lwdg-mono);color:var(--lwdg-ink3);white-space:nowrap;font-variant-numeric:tabular-nums}\r\n@media(prefers-reduced-motion:reduce){.lwdg-root *{transition-duration:.01ms!important}}\r\n\/* Dark mode del course player MasterStudy: la classe sta su un antenato del contenuto.\r\n   MasterStudy in dark schiarisce p\/li\/strong: con le card bianche sarebbe testo chiaro su\r\n   fondo chiaro. Qui le card diventano scure (neutre, come il fondo #171717 del player)\r\n   e il testo sui pieni colorati torna scuro, perche' l'accento in dark e' chiaro. *\/\r\n.masterstudy-course-player-content_dark-mode .lwdg-root{--lwdg-ink:#ededed;--lwdg-ink2:#b8b8b8;--lwdg-ink3:#8f8f8f;\r\n--lwdg-line:#333;--lwdg-line2:#474747;--lwdg-surface:#212121;--lwdg-surface2:#282828;--lwdg-accent:#6ba4ff;\r\n--lwdg-accent2:#a8c8ff;--lwdg-wash:#1e2a40;--lwdg-ax0:#e9a23b;--lwdg-ax0w:#33260f;--lwdg-ax1:#4fbfae;\r\n--lwdg-ax1w:#10302c;--lwdg-ax2:#6ba4ff;--lwdg-ax2w:#1e2a40}\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-card,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-card p,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-brief,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-card li{color:var(--lwdg-ink2)}\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-card h3,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-question,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-consequence,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-brief strong,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-r-choice b,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root button.lwdg-option{color:var(--lwdg-ink)}\r\n.masterstudy-course-player-content_dark-mode .lwdg-root button.lwdg-btn:not(.lwdg-btn-ghost),\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-track li.is-now .lwdg-num,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-track li.is-done .lwdg-num,\r\n.masterstudy-course-player-content_dark-mode .lwdg-root button.lwdg-option[aria-pressed=true] .lwdg-tag{color:#111}\r\n.masterstudy-course-player-content_dark-mode .lwdg-root button.lwdg-btn:disabled{color:var(--lwdg-ink3)}\r\n.masterstudy-course-player-content_dark-mode .lwdg-root .lwdg-card{box-shadow:none}\r\n<\/style>\r\n\t\t<div class=\"lwdg-root notranslate\" id=\"lwdg-vnWEuU\" translate=\"no\">\r\n\t\t<div class=\"lwdg-head\">\r\n\t\t\t<div>\r\n\t\t\t\t<p class=\"lwdg-kicker\">The Phone Call<\/p>\r\n\t\t\t\t<p class=\"lwdg-standfirst\">Nine decisions. None of them is obviously right \u2014 and you say why in English before you find out what it cost.<\/p>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"lwdg-scores\" role=\"group\" aria-label=\"Your running scores\"><\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<p class=\"lwdg-brief\">You work in customer service for an Italian furniture company. You answer calls in English from customers abroad. It is Monday morning. <strong>Mrs Bennett<\/strong>, a customer in the UK, calls about a <strong>sofa<\/strong> she ordered <strong>five weeks ago<\/strong>. It has not arrived. Her daughter\u2019s birthday party is on Saturday.<\/p>\r\n\t\t\t\t<div class=\"lwdg-board\">\r\n\t\t\t<nav class=\"lwdg-track\" aria-label=\"Progress through the nine moves\">\r\n\t\t\t\t<h2>The nine moves<\/h2>\r\n\t\t\t\t<ol><\/ol>\r\n\t\t\t<\/nav>\r\n\t\t\t<section class=\"lwdg-stage\" aria-live=\"polite\"><\/section>\r\n\t\t<\/div>\r\n\t\t<script type=\"application\/json\" class=\"lwdg-data\">{\"id\":\"phonecall-demo\",\"axes\":[\"Solution\",\"Customer\"],\"eyebrow\":\"Free preview\",\"note\":\"Free preview: 3 of the 9 moves. The full game, with your sentences marked, is inside the course.\",\"endings\":{\"hh\":{\"head\":\"That was the first 3 of 9 moves\",\"text\":\"The other 6 moves, the ending you earn, and the marking of every sentence you write are inside Fluent at Work A2+. Ask for the debrief below: you get the model sentences for these 3 moves by email, and the link to the course.\"},\"hl\":{\"head\":\"That was the first 3 of 9 moves\",\"text\":\"The other 6 moves, the ending you earn, and the marking of every sentence you write are inside Fluent at Work A2+. Ask for the debrief below: you get the model sentences for these 3 moves by email, and the link to the course.\"},\"lh\":{\"head\":\"That was the first 3 of 9 moves\",\"text\":\"The other 6 moves, the ending you earn, and the marking of every sentence you write are inside Fluent at Work A2+. Ask for the debrief below: you get the model sentences for these 3 moves by email, and the link to the course.\"},\"ll\":{\"head\":\"That was the first 3 of 9 moves\",\"text\":\"The other 6 moves, the ending you earn, and the marking of every sentence you write are inside Fluent at Work A2+. Ask for the debrief below: you get the model sentences for these 3 moves by email, and the link to the course.\"}},\"moves\":[{\"topic\":\"Answering\",\"title\":\"The phone rings\",\"situation\":\"The phone rings. You see a UK number. It is 9:02 and you have not finished your coffee.\",\"question\":\"How do you answer?\",\"focus\":\"Answering the phone and identifying yourself\",\"cue\":\"Good morning, [company], [name] speaking. How can I help you?\",\"model\":\"Good morning, Casa Design, this is Giulia speaking. How can I help you?\",\"options\":[{\"key\":\"A\",\"text\":\"Say: \\u2018Hello?\\u2019\",\"pts\":[1,1],\"consequence\":\"Mrs Bennett asks: \\u2018Is this Casa Design? Who am I speaking to?\\u2019 The call starts with two questions from her, and she is already not sure she called the right place.\"},{\"key\":\"B\",\"text\":\"Say: \\u2018Good morning, Casa Design, Giulia speaking. How can I help you?\\u2019\",\"pts\":[2,3],\"consequence\":\"Mrs Bennett says: \\u2018Good morning Giulia. I\\u2019m calling about my order.\\u2019 She knows where she is and who is helping her. The call starts well.\"}]},{\"topic\":\"Details\",\"title\":\"\\u2018My sofa hasn\\u2019t arrived\\u2019\",\"situation\":\"Mrs Bennett says: \\u2018I ordered a sofa five weeks ago and it hasn\\u2019t arrived. This is really not good enough.\\u2019 She sounds tired, not angry yet.\",\"question\":\"What do you say first?\",\"focus\":\"Asking for the order details\",\"cue\":\"I\\u2019m sorry to hear that. \\\/ Could I have your order number, please? \\\/ Could you give me the name on the order?\",\"model\":\"I\\u2019m sorry to hear that, Mrs Bennett. Let me check it for you. Could I have your order number, please? It\\u2019s on the confirmation email.\",\"options\":[{\"key\":\"A\",\"text\":\"Say: \\u2018I\\u2019m sorry to hear that. Let me check. Could I have your order number, please?\\u2019\",\"pts\":[3,3],\"consequence\":\"She finds the email and reads the number. In twenty seconds you have the order on your screen: a grey three-seater, ordered 24 February.\"},{\"key\":\"B\",\"text\":\"Say: \\u2018Deliveries take four to six weeks, so it\\u2019s normal.\\u2019\",\"pts\":[1,0],\"consequence\":\"Mrs Bennett says: \\u2018I was told four weeks.\\u2019 You still do not know which order it is, and now she is angry. You have to ask for the number anyway, one minute later.\"}]},{\"topic\":\"Spelling\",\"title\":\"\\u2018B-E-N-N-E-T-T\\u2019\",\"situation\":\"The order is under her husband\\u2019s name, and you cannot find it. She says the surname quickly. You are not sure if it is Bennet, Bennett or Benet.\",\"question\":\"What do you do?\",\"focus\":\"Asking someone to spell a name\",\"cue\":\"Could you spell that for me, please? \\\/ Is that B for Bravo? \\\/ Sorry, was that two Ts?\",\"model\":\"Sorry, could you spell the surname for me, please? \\u2026 Bennett, with two Ts. Thank you.\",\"options\":[{\"key\":\"A\",\"text\":\"Try three spellings quickly in the system while she waits.\",\"pts\":[1,1],\"consequence\":\"Thirty seconds of silence. Mrs Bennett says: \\u2018Hello? Are you still there?\\u2019 You find nothing, because the order is under \\u2018Bennett-Shaw\\u2019. You still have to ask.\"},{\"key\":\"B\",\"text\":\"Say: \\u2018Sorry, could you spell the surname for me, please?\\u2019\",\"pts\":[3,3],\"consequence\":\"\\u2018B-E-N-N-E-T-T, hyphen, S-H-A-W.\\u2019 Found in five seconds. She does not mind spelling it: everyone asks.\"}]}],\"ai\":false,\"nonce\":\"\",\"rest\":\"https:\\\/\\\/lingowise.co\\\/en\\\/wp-json\\\/lingowise\\\/v1\\\/decision-game\\\/\",\"max\":[8,9,9]}<\/script>\r\n\t<\/div>\r\n\t<script id=\"lwdg-js\">\r\n(function(){\r\n\"use strict\";\r\n\/\/ I massimi NON sono per forza 27: li calcola il server dal contenuto\r\n\/\/ (uno scenario puo' avere una mossa dove nessuna strada da' il pieno).\r\nvar PASS=.7,STRONG=.8,MIXED=.4;\r\n\r\nfunction esc(s){return String(s).replace(\/&\/g,\"&amp;\").replace(\/<\/g,\"&lt;\").replace(\/>\/g,\"&gt;\").replace(\/\"\/g,\"&quot;\");}\r\n\r\nfunction boot(root){\r\n\tif(root.getAttribute(\"data-lwdg-ready\")===\"1\")return;\r\n\troot.setAttribute(\"data-lwdg-ready\",\"1\");\r\n\r\n\tvar holder=root.querySelector(\".lwdg-data\");\r\n\tif(!holder)return;\r\n\tvar G;\r\n\ttry{G=JSON.parse(holder.textContent);}catch(e){return;}\r\n\tif(!G||!G.moves||!G.moves.length)return;\r\n\r\n\tvar scoreEl=root.querySelector(\".lwdg-scores\"),\r\n\t\ttrackEl=root.querySelector(\".lwdg-track ol\"),\r\n\t\tstage=root.querySelector(\".lwdg-stage\");\r\n\tvar st,aiOff=!G.ai;\r\n\tvar MX=(G.max&&G.max.length===3)?G.max:[27,27,G.moves.length*3];\r\n\r\n\tfunction fresh(){return{i:0,pts:[0,0],eng:0,picked:null,locked:false,log:[]};}\r\n\r\n\tfunction buildScores(){\r\n\t\tvar names=[G.axes[0],G.axes[1],\"English\"],h=\"\";\r\n\t\tfor(var a=0;a<3;a++){\r\n\t\t\th+='<div class=\"lwdg-ax-'+a+'\"><div class=\"lwdg-m-label\"><span>'+esc(names[a])+'<\/span>'+\r\n\t\t\t   '<span class=\"lwdg-m-val\" data-val=\"'+a+'\">0<span aria-hidden=\"true\">\/'+MX[a]+'<\/span><\/span><\/div>'+\r\n\t\t\t   '<div class=\"lwdg-m-track\"><div class=\"lwdg-m-fill\" data-fill=\"'+a+'\"><\/div><\/div><\/div>';\r\n\t\t}\r\n\t\tscoreEl.innerHTML=h;\r\n\t}\r\n\tfunction paintScores(){\r\n\t\tvar v=[st.pts[0],st.pts[1],st.eng];\r\n\t\tfor(var a=0;a<3;a++){\r\n\t\t\troot.querySelector('[data-val=\"'+a+'\"]').innerHTML=v[a]+'<span aria-hidden=\"true\">\/'+MX[a]+'<\/span>';\r\n\t\t\troot.querySelector('[data-fill=\"'+a+'\"]').style.width=Math.round(v[a]\/MX[a]*100)+\"%\";\r\n\t\t}\r\n\t}\r\n\tfunction paintTrack(){\r\n\t\tvar h=\"\";\r\n\t\tfor(var i=0;i<G.moves.length;i++){\r\n\t\t\tvar c=i<st.i?\"is-done\":(i===st.i?\"is-now\":\"\");\r\n\t\t\th+='<li class=\"'+c+'\"'+(i===st.i?' aria-current=\"step\"':'')+'><span class=\"lwdg-num\" aria-hidden=\"true\">'+\r\n\t\t\t   (i+1)+'<\/span><span class=\"lwdg-nm\">'+esc(G.moves[i].topic)+'<\/span><\/li>';\r\n\t\t}\r\n\t\ttrackEl.innerHTML=h;\r\n\t}\r\n\r\n\tfunction renderMove(){\r\n\t\tvar m=G.moves[st.i];\r\n\t\tst.picked=null;st.locked=false;\r\n\t\tvar opts=\"\";\r\n\t\tfor(var i=0;i<m.options.length;i++){\r\n\t\t\topts+='<button class=\"lwdg-option\" type=\"button\" aria-pressed=\"false\" data-idx=\"'+i+'\">'+\r\n\t\t\t\t  '<span class=\"lwdg-tag\" aria-hidden=\"true\">'+esc(m.options[i].key)+'<\/span><span>'+\r\n\t\t\t\t  esc(m.options[i].text)+'<\/span><\/button>';\r\n\t\t}\r\n\t\tstage.innerHTML='<article class=\"lwdg-card\">'+\r\n\t\t\t'<div class=\"lwdg-eyebrow\"><span>Move '+(st.i+1)+' of '+G.moves.length+'<\/span>'+\r\n\t\t\t'<span aria-hidden=\"true\">&middot;<\/span><span class=\"lwdg-topic\">'+esc(m.topic)+'<\/span><\/div>'+\r\n\t\t\t'<h3>'+esc(m.title)+'<\/h3>'+\r\n\t\t\t'<p class=\"lwdg-situation\">'+esc(m.situation)+'<\/p>'+\r\n\t\t\t'<p class=\"lwdg-question\">'+esc(m.question)+'<\/p>'+\r\n\t\t\t'<div class=\"lwdg-options\">'+opts+'<\/div>'+\r\n\t\t\t'<div class=\"lwdg-writing\" hidden>'+\r\n\t\t\t\t'<div class=\"lwdg-focus\"><span class=\"lwdg-chip\">'+esc(m.focus)+'<\/span>'+\r\n\t\t\t\t'<span class=\"lwdg-cue\">Useful language: <em>'+esc(m.cue)+'<\/em><\/span><\/div>'+\r\n\t\t\t\t'<textarea class=\"lwdg-why\" rows=\"3\" placeholder=\"Say why, in one or two sentences.\"><\/textarea>'+\r\n\t\t\t\t'<div class=\"lwdg-actions\"><button class=\"lwdg-btn\" data-lock type=\"button\">Lock in this decision<\/button>'+\r\n\t\t\t\t'<button class=\"lwdg-link\" data-skip type=\"button\">Skip the writing this time<\/button><\/div>'+\r\n\t\t\t'<\/div>'+\r\n\t\t\t'<div class=\"lwdg-outcome\" hidden><\/div><\/article>';\r\n\r\n\t\tvar bs=stage.querySelectorAll(\".lwdg-option\");\r\n\t\tfor(var b=0;b<bs.length;b++)bs[b].addEventListener(\"click\",onPick);\r\n\t\tstage.querySelector(\"[data-lock]\").addEventListener(\"click\",function(){lockIn(false);});\r\n\t\tstage.querySelector(\"[data-skip]\").addEventListener(\"click\",function(){lockIn(true);});\r\n\t\tpaintTrack();\r\n\t}\r\n\r\n\tfunction onPick(e){\r\n\t\tif(st.locked)return;\r\n\t\tvar idx=parseInt(e.currentTarget.getAttribute(\"data-idx\"),10);\r\n\t\tst.picked=idx;\r\n\t\tvar bs=stage.querySelectorAll(\".lwdg-option\");\r\n\t\tfor(var i=0;i<bs.length;i++)bs[i].setAttribute(\"aria-pressed\",i===idx?\"true\":\"false\");\r\n\t\tstage.querySelector(\".lwdg-writing\").hidden=false;\r\n\t}\r\n\r\n\tfunction lockIn(skipped){\r\n\t\tif(st.locked||st.picked===null)return;\r\n\t\tst.locked=true;\r\n\t\tvar m=G.moves[st.i],o=m.options[st.picked];\r\n\t\tvar ta=stage.querySelector(\".lwdg-why\");\r\n\t\tvar why=skipped?\"\":String(ta.value||\"\").trim();\r\n\r\n\t\tvar bs=stage.querySelectorAll(\".lwdg-option\");\r\n\t\tfor(var i=0;i<bs.length;i++)bs[i].disabled=true;\r\n\t\tstage.querySelector(\"[data-lock]\").disabled=true;\r\n\t\tstage.querySelector(\"[data-skip]\").disabled=true;\r\n\t\tta.disabled=true;\r\n\r\n\t\tst.pts[0]+=o.pts[0];st.pts[1]+=o.pts[1];paintScores();\r\n\r\n\t\tvar wants=why.length>3&&!aiOff;\r\n\t\tvar out=stage.querySelector(\".lwdg-outcome\");\r\n\t\tout.hidden=false;\r\n\t\tout.innerHTML='<h4>What happens next<\/h4>'+\r\n\t\t\t'<p class=\"lwdg-consequence\">'+esc(o.consequence)+'<\/p>'+\r\n\t\t\t'<div class=\"lwdg-deltas\">'+\r\n\t\t\t\t'<span class=\"lwdg-delta lwdg-d-0\">'+esc(G.axes[0])+' <b>+'+o.pts[0]+'<\/b><\/span>'+\r\n\t\t\t\t'<span class=\"lwdg-delta lwdg-d-1\">'+esc(G.axes[1])+' <b>+'+o.pts[1]+'<\/b><\/span>'+\r\n\t\t\t\t'<span class=\"lwdg-delta lwdg-d-2\" data-eng'+(wants?\"\":\" hidden\")+'>English <b>&hellip;<\/b><\/span>'+\r\n\t\t\t'<\/div>'+\r\n\t\t\t'<div class=\"lwdg-fb\"><div class=\"lwdg-fb-head\">'+(wants?\"Your English\":\"A model answer\")+'<\/div>'+\r\n\t\t\t(wants?'<p class=\"lwdg-thinking\">Reading what you wrote&hellip;<\/p>'\r\n\t\t\t\t  :'<p class=\"lwdg-model\">&ldquo;'+esc(m.model)+'&rdquo;<\/p>')+'<\/div>'+\r\n\t\t\t'<button class=\"lwdg-btn\" data-next type=\"button\">'+\r\n\t\t\t(st.i===G.moves.length-1?\"See your result\":\"Next move\")+'<\/button>';\r\n\r\n\t\tout.querySelector(\"[data-next]\").addEventListener(\"click\",next);\r\n\t\tst.log.push({move:st.i+1,topic:m.topic,text:o.text,pts:[o.pts[0],o.pts[1]],eng:null});\r\n\t\tif(wants)mark(m,o,why,out);\r\n\t}\r\n\r\n\tfunction modelOnly(out,m,note){\r\n\t\tvar chip=out.querySelector(\"[data-eng]\");\r\n\t\tif(chip)chip.hidden=true;\r\n\t\tvar fb=out.querySelector(\".lwdg-fb\");\r\n\t\tif(!fb)return;\r\n\t\tfb.innerHTML='<div class=\"lwdg-fb-head\">A model answer<\/div>'+\r\n\t\t\t'<p class=\"lwdg-model\">&ldquo;'+esc(m.model)+'&rdquo;<\/p>'+\r\n\t\t\t'<p style=\"font-size:.8rem\">'+esc(note||\"Compare it with what you wrote: did you use the target function?\")+'<\/p>';\r\n\t}\r\n\r\n\tfunction mark(m,o,why,out){\r\n\t\tvar entry=st.log[st.log.length-1];\r\n\t\tvar body={game:G.id,move:st.i,choice:st.picked,text:why};\r\n\t\tfetch(G.rest+\"mark\",{\r\n\t\t\tmethod:\"POST\",\r\n\t\t\tcredentials:\"same-origin\",\r\n\t\t\theaders:{\"Content-Type\":\"application\/json\",\"X-WP-Nonce\":G.nonce},\r\n\t\t\tbody:JSON.stringify(body)\r\n\t\t}).then(function(r){\r\n\t\t\tif(r.status===429){aiOff=true;throw new Error(\"rate\");}\r\n\t\t\tif(!r.ok)throw new Error(\"http\");\r\n\t\t\treturn r.json();\r\n\t\t}).then(function(d){\r\n\t\t\tvar s=Math.max(0,Math.min(3,Math.round(Number(d&&d.score))));\r\n\t\t\tif(isNaN(s))s=0;\r\n\t\t\tentry.eng=s;st.eng+=s;paintScores();\r\n\t\t\tvar chip=out.querySelector(\"[data-eng]\");\r\n\t\t\tif(chip)chip.innerHTML=\"English <b>+\"+s+\"<\/b>\";\r\n\t\t\tvar fb=out.querySelector(\".lwdg-fb\");\r\n\t\t\tif(!fb)return;\r\n\t\t\tfb.innerHTML='<div class=\"lwdg-fb-head\">Your English<\/div>'+\r\n\t\t\t\t'<p>'+esc(d.feedback||\"\")+'<\/p>'+\r\n\t\t\t\t(d.improved?'<p class=\"lwdg-rewrite\">'+esc(d.improved)+'<\/p>':'')+\r\n\t\t\t\t'<p style=\"margin-top:11px\"><span style=\"color:var(--lwdg-ink3)\">A model answer:<\/span> &ldquo;'+\r\n\t\t\t\tesc(m.model)+'&rdquo;<\/p>';\r\n\t\t}).catch(function(err){\r\n\t\t\tmodelOnly(out,m,(err&&err.message===\"rate\")\r\n\t\t\t\t?\"You have used today\u2019s allowance of written feedback. The decisions still count.\"\r\n\t\t\t\t:\"Feedback isn\u2019t available right now \u2014 compare your sentence with this one.\");\r\n\t\t});\r\n\t}\r\n\r\n\tfunction next(){\r\n\t\tst.i++;\r\n\t\tif(st.i>=G.moves.length)renderFinal();\r\n\t\telse{renderMove();stage.scrollIntoView({behavior:\"smooth\",block:\"start\"});}\r\n\t}\r\n\r\n\tfunction bandOf(v,m){var p=m?v\/m:0;return p>=STRONG?\"strong\":(p>=MIXED?\"mixed\":\"weak\");}\r\n\tfunction engText(e,n){\r\n\t\tvar p=MX[2]?e\/MX[2]:0;\r\n\t\tif(!n)return \"You skipped the writing, so there is nothing to score. The decisions are only half the task \u2014 the other half is being able to say why, in the room, in English.\";\r\n\t\tif(p>=STRONG)return \"Clear, natural, and you used the target function most times. This is the English that gets you listened to in a meeting you don\u2019t chair.\";\r\n\t\tif(p>=MIXED)return \"Understood every time, with slips a manager would notice. 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