Game · 10 minutes · in English · level A2+
A customer in the UK ordered a sofa five weeks ago. It has not arrived, and her daughter’s party is on Saturday. Nine decisions on the phone, in English, to fix it and keep the customer.
How it works
- Read the situation and pick one of the two roads.
- Write why in English, using the communicative function given at each move.
- See at once what it cost you, on two axes the game shows you from the start.
Here you play the first three moves for free, with the model answer at every move. The other six, the ending and the marking of the sentences you write are in the Fluent at Work course for that level. At the end of the preview, the Debrief: your scores and the three model sentences by email, if you want them. All the decision games, from A2 to C1
The Phone Call
Nine decisions. None of them is obviously right — and you say why in English before you find out what it cost.
You work in customer service for an Italian furniture company. You answer calls in English from customers abroad. It is Monday morning. Mrs Bennett, a customer in the UK, calls about a sofa she ordered five weeks ago. It has not arrived. Her daughter’s birthday party is on Saturday.